Our only support e-mail is:
support@belfaire.shop
Belfaire & Co.
Lytchett Matravers, 13
Freeland Park
Poole, England BH16 6FA
United Kingdom
Company Registration No.: 16439855
Shipping policy
Shipping Policy
At Belfaire & Co., we want your order to arrive safely, on time, and with no surprises.
This Shipping Policy explains where we ship, how long it typically takes, and what you can expect after placing an order. We only sell physical products that are shipped to you. We do not offer subscriptions, memberships or digital services.
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1. Where we ship
We are a UK-based company and we currently ship to customers within the United States.
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2. Order processing times
We aim to prepare and hand over your order to our delivery partners as quickly as possible.
- Processing time: 1–3 business days
- Business days are Monday to Friday, excluding public holidays.
During busy periods (sales, holidays, high order volume), processing may take slightly longer, but we always work to keep delays to a minimum.
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3. Delivery times
After your order has been processed and dispatched, delivery typically takes:
- Standard shipping: 5–9 business days for most U.S. addresses
These timeframes are estimates and can vary due to factors outside our control (e.g. carrier delays, weather disruptions, high seasonal volumes).
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4. Shipping rates
We currently offer:
- Free standard shipping on all orders shipped within the United States.
If we introduce additional shipping options in the future (such as express or priority), the available methods and prices will be clearly shown at checkout before you complete your purchase.
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5. Order confirmation & tracking
Once your order is placed, you will receive:
1. Order confirmation email – with your order details
2. Shipping confirmation email – once your order has been dispatched, including tracking information where available
You can use the tracking link in your shipping email to follow the progress of your delivery.
If you do not receive an order or shipping confirmation, please check your spam/junk folder or contact us at support@belfaireco.shop.
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6. Delivery issues (lost, delayed or damaged parcels)
If your parcel appears to be delayed, lost in transit, or arrives damaged:
- Please contact us at support@belfaire.shop with your order number and any relevant details.
- We will investigate with the carrier and, where appropriate, arrange a replacement or refund in line with our Refund & Return Policy.
We may ask for photos in cases of damaged or incomplete deliveries so we can file a proper claim with our delivery partners.
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7. Incorrect or incomplete address
Please ensure that all shipping details are entered correctly at checkout.
- If you notice a mistake in your address after placing an order, contact us immediately at support@belfaireco.shop.
- If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, we may not be able to refund shipping-related costs or reship the order free of charge.
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8. Customs, taxes and duties
All orders are shipped from our partners to destinations within the United States.
- Prices are displayed in USD.
- Any applicable sales taxes will be calculated and shown at checkout, before you complete your purchase.
We do not currently charge additional import duties at checkout for deliveries within the United States. If any local charges are unexpectedly applied by a carrier or authority, please contact us and we will review the situation on a case-by-case basis.
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9. Changes to this policy
We may update this Shipping Policy from time to time to reflect changes in our operations or in applicable regulations.
The most current version will always be available on this page.
If you have any questions about shipping before or after placing an order, please contact us at support@belfaireco.shop